The Sherston Support Guarantee
At Sherston we know that reliable support is vital when selecting new electronic teaching materials, or when using them for the first time in the classroom environment. Our Support Guarantee ensures that you are never on your own. Our three specialist helplines, manned by dedicated and well-informed staff, are always available to offer instant advice, support and information on all aspects of Sherston products, including how to maximise their potential in the classroom.
Sales HelpDesk
Our sales team are on standby from 8.30am to 5pm Monday to Friday to take phone orders and to advise you on any available Sherston product, providing information on content, curriculum references, hardware requirements and purchasing options.
01666 843 200
sales@sherston.co.uk
Technical HelpDesk
From 8.30am to 5pm Monday to Friday, our friendly technical team will answer any queries you have concerning the installation or operation of Sherston software.
01666 843 224
support@sherston.co.uk
View our Technical FAQ
"You really have been very helpful. It's a pity there aren't more people like you working on helpdesks. Your voice was so soothing and calming....." - Julie Gray, address withheld (8th April 2008)
"How can you improve anything that is nigh on perfect? The phone was answered immediately, the fault was analyzed and within 10 minutes I was on the way to the computer to fix the problem... you can't get better than that." - D B, Brookhill Leys Primary School, Eastwood, Notts (1st October 2007)
"... thanks for your help on the 2 issues we’ve had today, both times the response has been knowledgeable and complete and would have been ideal for any level of technical know how." - J P, St Gabriels School, Newbury (27 June 2007)
"Excellent response! Query resolved. Sherston, in my book, are the best software supplier for support." - H F, High March School, Beaconsfield (07.03.2006)
"Brilliant, the phone was answered immediately with a warm courteous greeting, patient listening and careful explanation. How can you better that?" - C P, Dunbury School, DT11 (16.11.2006)
Education AdviceDesk
If you need some advice on how to use a particular software title to best effect in the classroom, the experienced teachers on our team will be happy to offer you the benefit of their extensive knowledge of Sherston products to help you achieve your objectives.
01666 843 280
education@sherston.co.uk
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